**MEMBERS ONLY**SIGN UP NOW***. E-Recruiting External Publication of Job Posting 54243767 Job Posting Title Direct Sales Supervisor Winback Philly City PA Start Date 07/27/2009 Reference Code 8e3b6d4a-7cfc-5e5b-e100-000018282f0d Job Title Direct Sales Supervisor Winback Philly City PA Division/Entity IT'S MORE EXCITING HERE **MEMBERS ONLY**SIGN UP NOW***., founded in 1963, has grown into one of the world's leading communication and entertainment companies - focused on broadband cable, commerce and content. **MEMBERS ONLY**SIGN UP NOW***. Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming - over 250 cable channels, including popular channels like - E!, Sportsnet, Exercise TV, The Golf Channel and more. **MEMBERS ONLY**SIGN UP NOW***. connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers - providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what?s important in their lives. **** To apply for this position, interested applicants MUST **** as well as complete the online application. Tasks Position Summary: Coach, lead, and monitor Winback Sales Representatives with respect to goals, metrics, performance, sales skills and techniques. Create and implement process, procedures and lend to a culture that increases product penetration in designated territories through sales to former and new residential customers. Consult with customers to understand customer reactions to **MEMBERS ONLY**SIGN UP NOW***. products, services, and sales channel effectiveness. Oversee Reps responsible for: selling and promoting **MEMBERS ONLY**SIGN UP NOW***. products with focus on video, high-speed internet and phone services; increasing product penetration through winning back former customers and acquisition of new customers. Major Duties: ? Supervise and motivate a team of door-to-door Winback Direct Sales Representatives to achieve sales goals for Digital Video, High-Speed Internet, and Digital Voice product categories ? Provide individualized and ongoing performance management to ensure efficiency and productivity of all team members ? Conduct tactical planning, standardized reporting, and feedback on effectiveness of existing sales plans ? Support and lead competitive field efforts through the implementation of acquisition and win-back tactics as directed ? Coordinate audit follow-ups by Winback Sales Representatives ? Perform real-time field evaluation of individual Winback Sales Representative performance ? Track and analyze Winback Rep activity and results metrics on a daily basis ? Coordinate processes to ensure accuracy in daily check-in/pre-screen of sales orders ? Strategically distribute and document territory among team members ? Lead a dynamic, well-informed front line work force that successfully executes the appropriate campaign strategies ? Conduct individual & team coaching and development sessions ? Enhance and promote the sales environment of the entire organization ? Punctual, regular, and consistent attendance is required ? Demonstrate professional conduct and appearance ? All other Duties as assigned Customer Service: ? Assist Winback Sales Reps with customer problem resolution (technical, product, billing, etc.) ? Resolve or serve as intermediary to resolve service issues ? Develop partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction Requirements Minimum Requirements: ? 3-5 years of successful Sales/Marketing Management or Supervision ? 3-5 years of successful Leadership experience ? Demonstrated results orientation ? Demonstrated ability to lead/motivate sales employees ? Strong communication skills ? Organized and detail oriented work style ? Strong Microsoft Office skills including: Excel, Access, Word, PowerPoint, etc. ? High School Diploma or equivalent required; BA/BS candidate or graduate preferred. Employment Type Regular Working Time Full-time Branch PAT01-Trevose City Trevose **MEMBERS ONLY**SIGN UP NOW***. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at **MEMBERS ONLY**SIGN UP NOW***. via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from **MEMBERS ONLY**SIGN UP NOW***. HR/Recruitment will be deemed the sole property of **MEMBERS ONLY**SIGN UP NOW***.. No fee will be paid in the event the candidate is hired by **MEMBERS ONLY**SIGN UP NOW***. as a result of the referral or through other means. **MEMBERS ONLY**SIGN UP NOW***. is an EEO/AA/ Drug Free Workplace. **FOR MORE INFORMATION ABOUT THIS JOB PLEASE GO TO http://www.sellingcrossing.com/lcjsjobdetail.php?akey=568db5c429936b839c7f77dc2319ec19